20th August 2023

Did you read about that elderly couple’s nightmare with budget airline Ryanair? It’s a symptom of today’s digital world. The airline’s booking system was so complicated, the couple downloaded the return boarding pass by mistake. At check in, the airline said unless they paid £110, staff wouldn’t print their correct outward boarding pass! But at least the couple had managed the rest of the online booking system. It made me think of my late brother who never learned IT, didn’t possess a laptop or mobile phone, or even possess any credit or debit cards. How would he have got on in today’s world where human interractions (like physical banks, train ticket offices, etc) are being phased out? So many film franchises today  - I’m thinking Game of Thrones, Avatar etc - and practically every TV ad have cartoon-like people and childish voiceovers - all aimed at the young. So, as hinted at last week, I decided to write my 14th book, but this time from the point of view of a very old person. There are a lot of us out there, a neglected commodity. Time to redress the balance.